Effective Date: April, 2016
OrchardED is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you, and “we” and “us” means OrchardED as well as its affiliated companies.
How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.
When you browse our Web site:
When you create an account on our Web site:
We collect your user name, e-mail address, secret question, and answer to your secret question to protect your E-Account. We use your secret question and answer to identify you as the account user if you have forgotten your password. You can help us ensure your privacy by not sharing your user name or password.
When you e-mail product information to a friend or colleague through our Web site:
We collect your e-mail address and the e-mail address of the person to whom you are sending the product information.
When you request a catalog through our Web site:
We collect your name, address and telephone number. If you would like to change your catalog mailing information and preferences, you may call 1-800-351-1404.
When you communicate with us through our Web site:
We collect your e-mail address and the other information that you provide in order to respond to your communication.
When you enter contests, participate in surveys, or register for other activities on our Web site:
We collect your name, e-mail address, telephone number, and the other information that is required for entry or participation, which varies depending on the activity.
Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting your OrchardED representative at 1-800-351-1404.
We may also analyze and act upon your personal and account information as part of our standard business practices. We occasionally purchase commercial information from third parties such as school name, location, number of students and other information. We may use this commercial information along with your personal and account information to customize our offerings to you, as well as for our internal use.
In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.
If you become our customer, we may send you updates on important information about our company and services.
Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your E-Account password. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company. OrchardED will not sell your personal and account information to unaffiliated third parties.
How do you protect my personal and account information?
We use 256-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal and account information is required and all transaction information is processed under encrypted channels.
How can I give you feedback or contact you?
You may contact us online or call 1-800-351-1404. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
How can I correct inaccurate information?
You may correct some personal and account information maintained in your account. To correct any information, please contact your account manager. If you do not know your account manager, contact us online or call 1-800-351-1404.
A Special Note About Children
Children (persons under the age of 18) are not eligible to use this Web site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Web site in conjunction with and under the supervision of your parents or guardians.